Citizens Advice Newry, Mourne and Down

Free Impartial Confidential Independent

Citizens Advice helps people resolve their debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems and is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

Citizens Advice Newry, Mourne and Down is a registered charity funded by money from Newry, Mourne and Down District council, SHSST, PHA, other charitable trusts and donations from the public. We have to continually fundraise in order to keep providing this valuable free service.

Our Principals

Our Aims

What we do

Citizens Advice Newry, Mourne and Down is managed and used by people within the community and we deliver services that meet the needs of local people.

Staff and volunteers provide practical advice, negotiate on behalf of clients and even represent them formally, such as at tribunal hearings.

Citizens Advice Newry, Mourne and Down have specialist Welfare Reform Advisers in both offices. Call into our office's or phone the adviceline to contact Frank, Tracey or Aileen.

Pensionwise appointments are available to offer guidance to empower people to make informed decisions about their pension. People approaching retirement can find out more by visiting the Pension Wise websitePension Wise website. Book an appointment by calling our office or call 0800 138 8257.

Common areas of inquiry include:

On the phone and online

* Advice is only available to residents of Newry, Mourne and Down

You can contact us via the phone on: 0300 3030 306

You can contact us via email on:

Information is available 24/7 via our self-help website

Meet The Team

Debt and money

Citizens Advice Northern Ireland and the Money Advice Service have launched a new Debt Advice Service for people across Northern Ireland who need help with their debt problems.

The service is available via phone, email and face-to-face appointment in Citizens Advice Newry, Mourne and Down offices. Tel: 0300 3030 306.

Debt advice is available:

Help with debt

To start dealing with your debt problems, look at our Get help with your debts page.

This will help you work out how much money you owe and which debts you should pay back first.

Get Involved

The work of the Citizens Advice service would not be possible without volunteers. There are many ways to get involved. You could train to be an adviser, form-filler or receptionist. Volunteers also sit on the management committee and help with fundraising, publicity or our social policy work. Voluntary activities for the Citizens Advice Newry, Mourne and Down service give good experience for paid employment. You get 100% support, full training and your expenses paid. We are committed to equal opportunities for our workers and clients, and welcome volunteers regardless of race, gender, sexuality or disabilities.

What Can I Get From Citizens Advice Newry, Mourne and Down?

What Does Citizens Advice Newry, Mourne and Down Expect From A Volunteer?


You can download the application form here and email it to or leave the completed form into our office.


We employ one full-time and two part-time appeal representatives to help the residents of Newry, Mourne and Down District appeal benefit decisions and represent them at tribunals.

If you have a problem with benefits there may be something you can do about it.

You may be dissatisfied because you think a decision is wrong or you just want the decision explained. If you think that you are entitled to benefit, have made a claim and been told you cannot get anything (or will get less than you think you should), you can challenge the decision. We can offer advice on how to challenge a decision or appeal, and provide free representation at your appeal from our appeal representative.

If you want help with this issue then please contact us on 0300 3030 306 or email

Appeals will be listed in Ballybot House, Newry Court House and Downpatrick Court House.

Here is a short video explaining a Tribunal Hearing at Newry Court House.


Find Us

Newry Office

Monday to Friday 9:30am to 4:30pm

Downpatrick Office

Monday to Friday 9:30am to 4:30pm